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Author: Cath T
Rating: 5
Review: I am the owner of a European (German) model of this phone (sold directly by Amazon) and have just had to ring Samsung customer services due to the phone not charging at all. The Samsung agent informed me that when software updates are released, European models within the UK don't always automatically download them, resulting in phones or apps not working properly. An example is my own problem of the phone not picking up the charger, or other common issues he said were WIFI connectivity or apps such as banking apps suddenly not working. The best thing to do if you own one of these European models - again, sold directly by Amazon.co.uk so please check - is to make sure that every so often, you go into your phone settings and check for latest update. Do this before contacting Amazon / Samsung if you do have an issue as more often than not they will get you to do this over the phone anyway and it'll save you over an hour on the phone! I do think Amazon should make UK customers aware that they're being sold European electronics that potentially won't work as they should. Rather than mentioning the words 'European model' once and in small writing in a page containing thousands of words!
