NETGEAR EX3700 100 Mbit/s 10/100Base-T(X) Wi-Fi 5 (802.11ac) 802.11b 802.11g Wi-Fi 4 (802.11n) 750 Mbit/s WPS White
8147 ratings
TO EXPLORE MORE
Price: £48.77
Brand: Netgear
Description: Boost Your Wi Fi Range Get ready to connect anywhere in your house with this simple-to-use Wi Fi Range Extender. Increase your range improve your speed and reduce interference. Best of all no dead zones to stop you from having fun on your mobile devices smart T Vs or game consoles. Netgear NETGEAR EX3700 100 Mbit/s 10/100Base-T(X) Wi-Fi 5 (802.11ac) 802.11b 802.11g Wi-Fi 4 (802.11n) 750 Mbit/s WPS White - shop the best deal online on appliances4.me
Category: Networking
Merchant: Quzo
Product ID: 33211
Delivery time: Next Day
Delivery cost: 0
MPN: EX3700-100UKS
EAN: 0606449105995
Author: Brixfipx
Rating: 5
Review: I am not very technically aware but I set this up without help Followed the instructions carefully and everything went perfectly; up and running with a great signal where I was getting very little and sometimes none All going great so far
Author: Stewart Gray.
Rating: 3
Review: *EDIT-22/02/20 Would like to add that after a week of my initial review a second person from Netgear tech support contacted me and arranged a free post return of my broken extender for a new one which was delivered in 48 hours. It’s a shame it took some time for my problem to be rectified after my initial contact but I have to give credit where it’s due to the guy who eventually sorted everything out for me. *Initial Review I’ll start by saying that when these products work they’re actually great and truly do boost the signal considerably to previously ‘dead spots’ that you might have in your home. I’ve had a few netgear products now and when they work they’re brilliant reliable devices but that’s where my good points end. If there’s ever an issue with the connectivity and signal of your device and you’ve been through all the usual troubleshooting and diagnostics such as resetting the extender and router, trying to reconnect to no avail or trying to initiate a return of a faulty device then you will REALLY struggle to get the help you need with your product. My latest extender device ran well for the past 6 months before problems started with disconnects and the device itself getting very hot to the touch this past week to the point where I felt it was unsafe to use. I’m a fairly tech-savvy person so I can trouble shoot and try all the various fixes, firmware updates etc myself that the website advises. Their website isn’t very user friendly and after managing to get a message sent on their support page someone rang my phone and I was told to go back through the previous trouble shooting I’d already tried myself, which I didn't mind as that’s their job to make sure everything has been tried and checked to verify and possible error being made on the customers part. However the lady on the phone was very unprofessional and condescending, she was actually laughing and sniggering under her breath down the phone at one point when I asked her to repeat her advice or not fully understanding her directions because of our language and accent differences. Then she informed me that unless I’d allow her remote access to my computer for her to run some further tests then there’d be nothing more she could do for me. I felt uncomfortable about this because of her previous manner and because it felt intrusive to allow someone remote access to my PC who I’d only spoke to a few moments and it felt a bit forced as the fact I was absolutely sure the product was broke because of the issues and overheating. I told her that I’d like to speak to her supervisor or other associate to discuss an alternative or replacement because I was still in warranty and was certain that the extender was broken and would be happy to pay postage to send it back to test to prove this. She then said that I’d have to call another section of the company on a premium rate number that was definitely not a UK number and that I could not find on any web search to verify it’s authenticity and when I protested about the possible costs of this call she was blunt, rude and unhelpful. Finally I asked if there was any way to chat by email, free phone or webchat as I felt we were getting nowhere and she said this was not possible and I’d have to ring the number given to discuss my warranty and possible replacement. She then gave me a case number and reiterated that I should call the other number she gave me despite me saying it would be an expensive call on the number given and I’d rather they call me or email. She also reiterated that there was no other way for me to contact netgear except on the number given and there was no email address to try for further support. At this point I just thought it’s not worth the hassle and stress and so have just ordered a new extender from a different company who has excellent reviews and a myriad different ways to contact their customer support if things go wrong. I just want people to be aware that although these products are great when they’re working if things go wrong and they need assistance then their customer support leaves a lot to be desired compared to various other companies I’ve had dealings with and if I’d known how severely limited the options and ways of contacting customer support was I’d never have spent a penny with this company and certainly won’t be ever again. You have been warned!
